FAQ - POSITIVE PRODUCTS
If I choose a faster shipping rate, will you fulfill my order faster too?
All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. However, due to COVID-19, you may experience longer than usual delays.
Do you offer shipping with tracking?
Yes, all State of Emotions shipping methods have tracking. Note that the quality of monitoring may differ for some local carriers.
Does SOE ship internationally?
SOE offers international shipping across the world!
SOE isn’t available in some countries because of legal restrictions or shipping carrier limitations.
For now, SOE isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We’re available to all other countries and ship internationally!
If your packages do get lost in transit and the shipping address was 100% correct, we’ve got your back! We’ll ship out a new order with tracking, at our expense.
What if I entered the wrong address?
Since carriers calculate live shipping rates mainly by the zip code entered, it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package, it will be returned to our Shipping HQ, and you will be notified once it is received back. Within two weeks, you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than two weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming the shipping address was correct. It would also be helpful to double-check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered, but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA, and USDA compliant.
My order shows it is being returned to the sender, what now?
There are a few reasons an order can be returned to the sender, but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive a notice once the order arrives back at our facility. Once that happens, we will contact you to determine how you would like to proceed and update the address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address provided initially.
Can I upgrade my shipping speed after submitting an order?
Yes, you can! Please email us at firstname.lastname@example.org. Within 24 hours so we can apply the new shipping speed.
How should I wash my printed garments?
For you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for the most extended life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and high-temperature dryer settings can shrink the garment, as well as damage the print.